It would he nice if they ever answered their phone , so they could tell you they never have cars available, before you get there.
Nice car rentals
Quick and friendly service
great place to rent a car
We booked our vehicle two months in advance, and paid the full bill using my debit card. At time of pickup, after waiting ten minutes for what sounded like a supervisor to finish discussing her health drink pyramid scheme with the front desk person, I was told they would not release the vehicle to me without a CREDIT card, and not a DEBIT card. I do not have a credit card; the debit card in question was used to rent from the same office a year ago, but apparently it's a "new rule." I asked what my options were, as we had already made reservations and plans elsewhere for the week, and was told the only thing I could do was to call customer service and have them refund my bill, which I did. The customer service representative did not escalate the call when I requested them to, arguing that "it's the policy all the way up." Overall this has been one of the worst experiences with a company I've ever had, and our plans for the week that we have been looking forward to for months are completely ruined.
Avis Car Rental is a US Car Rental based in Burlington, Iowa. Avis Car Rental is located at 2501 Summer St, Burlington, IA 52601, USA.
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