We called ahead to locate a freezer that was in stock. The man on the phone was helpful, and verified there were plenty of them in stock. We live about 45 minutes away, and assumed one would be ready for pick up when we got there. This had not been done. We found an associate walking through the appliance area. He was from the electrical department, but went to pull the freezer from the back. A moment after he had left a girl arrived whom was working in appliances. She left to help get the freezer. After waiting for close to a half hour, she came back with the freezer, and I noted the box was damaged. She continued to the front of the store, and stated we were check it closer up front. After walking back to the front of the store, found marks on the item, and suspected that it had been dropped. We asked for another unit, and she went to get another. This took close to another half hour for her to return. Needless to say a couple hour trip to the store for a quick purchase took closer to four hours. Very disappointed with the customer service we received.
3 associates standing together not waiting on anyone. Store was not busy. No one came to wait on us. We wanted to buy flooring. We left the store and went to Menards where we were immediately waited on and made our purchase there instead.
Good clean store has many reasonable priced items. I couldn't find an employee to get help. I searched several isles and still no one.I went to cashier she got someone after 3 tries.
I typically never have bad experiences coming to this store until today! My two children and myself came to purchase wood, weed eater, etc. No help in sight and I loaded the wood by myself while some workers just watched. Unreal I have never went to a lumber yard or hardware store and witnessed such incompetent people in my life!
Today was a good day, I found Christmas presents for my grandchildren and bought insulation for my husband, awesome day. Thank you for great prices.
Lowe S Home Improvement is a US Hardware Store based in Burlington, Iowa. Lowe S Home Improvement is located at 3435 E Agency St, Burlington, IA 52601, USA.
Please contact with Lowe S Home Improvement using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Lowe S Home Improvement opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.